Service & Maintenance

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Every day, you’ll see digital signage just about everywhere you go. Digital billboards along the road, outside your local shopping centre and retail stores, in the waiting room at your local medical practice, menu boards in restaurants, promotions at entertainment venues, news and updates at school and university campuses, even outside business offices and churches.

Like all technology, LED and LCD video billboards require regular service and maintenance to ensure optimal performance. LED technology has a long life if well maintained.

Our qualified technicians provide service level plans to suit your service and maintenance needs, to minimise downtime for your digital panels. Our technical support packages are designed to provide the optimal cover to suit your needs within your budget.

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Service and maintenance package options:

basic

Bronze

The gold package is a great balance between price, proactive and reactive site visits.

Apart from the standard proactive visits, the gold package includes reactive visitы that have been calculated based on your age, size and quality of the LED and LCD screen. Also includes comprehensive site inspections, LED and or LCD health reports and optimisation recommendation.Guaranteed response time for different levels of faults suitable for first and third party advertisers and ensures that the faults and your requests are addressed on a timely fashion.

standard

Gold

The standard package is a great balance between price and proactive services provided.

Apart from the standard reactive site visits, the standard package also includes proactive site visits with full comprehensive site inspections, LED Billboard health report and optimisation recommendations.

premium

Platinum

The platinum package is the most comprehensive package DPS offers.

The package include proactive and reactive site visits , visual & non visual monitoring, comprehensive monthly reporting, screen uniformity calibration and full inventory management ( includes inventory stock management, procurement management, warranty management. Guaranteed response time for different levels of faults suitable for first and third party advertisers and ensures that the faults and your requests are addressed on a timely fashion.

Digital Panel Services are so confident in our service and maintenance capability, that we offer a 5 year warranty on LED signage supplied and maintained by qualified Digital Panel Services technicians under one of our Service and Maintenance plans.

Average lifespan

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A well serviced and maintained LED screen can have a lifetime of around 6 to 8 years. The DPS service and maintenance plans will ensure that your digital panels are performing at their best, even in intense heat, wind, rain and dust, without unnecessary expenses. All our maintenance plans are based on commercial advertising industry requirements, where downtime must be minimised.

Regardless of the size or location of your digital screen, we have a service and maintenance solution to suit. Contact us to discuss the service level agreement that’s right for you.

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